FAQ

 

Does the product price that I see online include taxes?

Yes, the product prices are inclusive of all taxes. Delivery charges for bulky items might be extra but that would be mentioned clearly in the product details.

How long does it take for an order to arrive?

Ordered today, order will be delivered the next day. Delivery of all orders will be made to the address as mentioned by you at the time of placing the order. At any point through the shipping and delivery process, you would be able to track the status of your order.

What if I receive the product in damaged condition or it gets broken during the transit?

If the product is not proper or if the packaging is tampered with, please refuse to accept the package and return the package to the delivery person. Call us on the numbers on which you had placed the order . Please make sure that the original product tag and packing is intact when you send us the product back. We will personally ensure that a brand new replacement is issued to you at no additional cost to you.

Do you cater or hotel to Bulk/Wholesale orders?

Yes, we do cater to bulk orders as well.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I make payment for my purchase? Is my online transaction safe?

We offer multiple methods to make payments for your order: Credit Cards  & Debit Cards (including Maestro cards), Net Banking and Cash-on-Delivery. GreenMyLife.in and our trusted payment gateway partners use secure encryption technology to protect your card information at all times. Our trusted Payment Gateway Partner will make sure that your payment is absolutely secure and your details are protected.

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any e-voucher/ coupon code that you have. The amount will automatically be deducted from your invoice value

What is FreshProtino Wallet?

The FreshProtino Wallet is a pre-paid credit account that is associated with your FreshProtino account. This prepaid account allows you to pay a lump sum amount once to FreshProtino and then shop multiple times without having to pay each time and also your cash back amount add in wallet.

How do I register?

You can register by clicking on the “Register” link at the top left corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?

No. Registration on FreshProtino.com is absolutely free

Do I have to necessarily register to shop on FreshProtino?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your FreshProtino account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

How do I reset my password?

You need to enter your mobile no or email address on the Login page and click on forgot password or log in with OTP. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.